Call Today

+1 440-322-ILER(4537)

}
Hours

Mon – Fri, 9am to 5pm

Tech Blog

your go-to resource for all things tech! Stay updated on the latest trends, industry insights, and expert tips to navigate the ever-evolving world of technology.

How Does Your Current Computer Guy Stack Up?

by | Dec 2, 2015

Take this quiz to find out! How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cyber-criminals, data loss, or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less? Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today! Because you’re a prospective client, we’ll  you 2 FREE hours of network support to prove that we can do a better job than your current computer guys. This offer expires 12 To claim your free support and put us to the test, call us at 440-322-4537 or visit us online at: www.iler.com/contact

AT&T Attack Reveals 73 Million Customer Records Exposed On The Dark Web

In a statement released by the largest telecommunications company in the United States, AT&T, they shared that they recently discovered a dataset for sale on the “dark web” that contained information for about 7.6 million current AT&T account holders and 65.4...

10 Things Great IT Providers Always Do

What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At Iler Networking & Computing, we believe there are many deciding factors that separate even the good from the great providers, but when...

Cyber-Attack Takes Omni Hotels & Resorts Offline; Here’s How To Travel Safely

Another day, another cyber-attack! In early April, Omni Hotels & Resorts was the victim of a cyber-attack that brought down the entire IT system and led to a company-wide outage. The organization took immediate action and brought the entire network offline to...
Data Backups

Why 60% Of Data Backups Fail Businesses When They Need Them Most

From natural disasters and cyber-attacks to accidental deletion, there are many reasons a business needs to back up its data. However, Avast’s latest findings on disaster recovery highlight an alarming issue for small and medium-sized businesses (SMBs): 60% of data...

What Is Bad IT Support Costing Your Business?

In our technology-driven world, efficient IT support is the backbone of any successful business. From ensuring seamless operations to safeguarding sensitive data, reliable IT services are crucial for maintaining productivity and protecting your bottom line. However,...