If You Can’t Answer “Yes” To These 6 Questions, Your Current IT Guy Has Too Much Control.
Most business owners would agree that you need to have a certain level of trust in your IT guy. After all, he or she does have access to all of your company’s data and systems. But what if you were no longer satisfied with their services and were looking into replacing them? Could you be sure that he or she wouldn’t do something to jeopardize your computer network and ultimately your business? Ask yourself the following 6 questions:
- Do you know all the passwords? Every machine and Internet related device on your network has (or should have) a password. If your current provider is the only one who knows what they are then you cannot view, change, or update the system settings. You should also know the passwords to your company’s database and accounting package so you can change them whenever there is a change in IT providers.
- Do you know where your backup files are stored and if they are being stored properly? If you are like most business owners, you’re too busy dealing with the “crisis of the day” to think about system backups and probably leave tasks to your internal expert. If your database gets fried and your tech is nowhere to be found, you might be in a lot of trouble.
- Do you have all the product keys to your software? Product keys are long, alphanumeric codes, usually printed on the back of the software’s packing material, that are required to install the software. Once installed, you don’t need them again...UNLESS your system becomes unstable and you need to reinstall the program. Always make sure you have these stored in a secure location.
- Do you know where all the software disks are stored? Taking a minute to organize and store your software disks in a secure place can save you a considerable chunk of money in the event that you need to restore a program on your computer. If you don’t have the disk, you might be forced to buy the software again.
- Do you know what routine maintenance must be done to your network? I know that the very idea of learning about and keeping track of all the servers, workstations, and peripherals on your network probably gives you a major headache, but it is important information to maintain. If your expert leaves without providing you with this information, you may need to pay a new professional to take this work over.
- Do you know how to protect yourself from an ugly security breach if your computer expert leaves? What happens if you let go of your IT expert and he or she still has access to your company’s network? As soon as humanly possible, you should disable his or her access, including remote access to your network.
If you answered “No” to any of these questions, you need to get the answers soon. IT provider’s who are secure enough with the quality of their services will welcome the opportunity to provide you with the answers.